Circulation Services Assistant Manager

Full-time Position: Full-time (37.5 Hours per Week) / Non-exempt position includes evening and weekend hours.

Starting Salary: $19.00 per hour

Closing Date: Applications received by September 11, 2017 will receive first consideration. Position will remain open until filled.

Fountaindale Public Library District, which proudly serves the diverse community of Bolingbrook, is seeking an individual to assist the Circulation Services Manager in planning, organizing and implementing programs and services that meet the goals of the Circulation Services Department and library and satisfy the needs of the community and library patrons.
Generous benefit package includes 8 holidays per year plus additional paid time off.  IMRF (Illinois Municipal Retirement Fund) is included as well as medical, dental, vision and life insurance options.

Duties: Provides consistent, gracious and friendly service to internal and external customers. Understands and enforces library policies and procedures while safeguarding intellectual freedom and patron privacy. Coordinates daily assignments and tasks for Circulation Services Specialists. Prepares and submits timesheets records and reports for subordinate employees, in keeping with the policies and procedures of the library. Coordinates, supervises, evaluates, hires and trains Circulation Services Specialists. Actively participates in the developmental plans and customer service training of subordinate employees. Responsible for diagnosing, troubleshooting and reporting AMH system malfunctions as needed. Works with AMH System support as needed. Works with Circulation Services supervisory team to create, document and implement departmental procedures. Prepares and submits required records, reports and statistics in keeping with the policies and procedures of the library. Actively participates in consortial and internal discussions as related to integrating new initiatives into our consortial catalog and into our District. Actively pursues opportunities to increase knowledge of current information, technology and library trends at the local and regional library level. Participates in professional development activities relating to areas of responsibility. Acts as department lead in absence of Circulation Services Manager. Assists Associate Manager as needed. Acts as backup departmental lead on building responsibility issues. Performs work of Circulation Services Specialists as needed or assigned. Participates in library committees for special interests and events. Performs other miscellaneous duties as assigned.

Minimum Qualifications: 

Education: Requires expertise acquired through completion of an LA/LTA certification in an Associate’s degree program or equivalent.

Experience: Minimum of two years customer service experience in a library setting.  One to three years of supervisory experience. 

Skills: Office & Library; Ability to manage and prioritize multiple tasks. Knowledge of productivity suites and integrated library systems. Demonstrates strong leadership and enthusiastically cultivates positive working relationships within a team environment. Knowledge of Circulation services, principles, trends, practices and technology. Ability to incorporate technology into public services. Ability to exercise reasonable and independent judgment and discretion. Ability to analyze and synthesize data to produce new or revised processes and procedures. Ability to adapt to and effectively implement change. Ability to effectively use a variety of tablets and similar devices.

Communication: Communicates effectively in English, both orally and in writing. Speaking skills in other languages, particularly Spanish, is a plus. Ability to establish and maintain effective working relationship with staff and public. Ability to stay calm and effective in difficult situations. Ability to empathize and relate to the needs of all patrons. Ability to adapt to change.

Supervisory Responsibility: Position has supervisory responsibility. Interview, hire, train, encourage, review work, inspire, assist, develop, counsel, evaluate, discipline and enforce library rules and policies.

Contacts: Internal; Library staff and management. External; Patrons, vendors, school personnel, community organizations and personnel at other libraries.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job. Physical requirements include: good speaking, hearing and vision ability, lifting materials weighing up to 50 pounds occasionally and ability to rarely push carts of library materials weighing up to 100 pounds. Will require standing for prolonged periods of time.
Working Conditions: Work is performed in a typical library environment. Full-time position which requires some weekend and evening work.

To apply for an open position at the library, an Application for Employment is required. Applications can be sent directly to the library to the attention of Human Resources, 300 West Briarcliff Road, Bolingbrook, IL 60440 or emailed to hr [at]
No phone calls please. Equal Opportunity Employer.