My Library Rewards is a reading incentive program that promotes literacy, learning and community engagement between you, your local library and businesses in your area. With My Library Rewards, you can earn discounts to local restaurants and businesses just for checking out library materials.
Q: What Libraries participate in My Library Rewards?
Many libraries across the country participate in My Library Rewards. Locally, all six Pinnacle libraries (Fountaindale, Joliet, Lemont, Plainfield, Shorewood-Troy and White Oak) participate. You can earn points for items you check out at any of the Pinnacle libraries by selecting all of the locations you visit at sign up.
Q: How do I sign up for My Libraries Rewards?
To sign up, visit mylibraryrewards.com or download the My Library Rewards iOS or Android app. Create an account using your email address and library card number. You will be given the option to select all the Pinnacle libraries you visit so you can earn points everywhere.
Q: Can I link multiple library cards together under one My Library Rewards account?
You can link up to four cards under one My Library Rewards account. If you need to link more than four cards, please complete the My Library Rewards contact form. You can only link cards via the My Library Rewards website; this option is not yet available on the app. You can link cards together anytime by visiting the “settings” tab on your My Library Rewards account.
Q: What happens to my My Library Rewards account if I get a new library card number?
If you are issued a new library card number, you can log into your My Library Rewards account to update your library card information. You can also contact My Library Rewards to have them update your account on your behalf.
Q: Can reciprocal borrowers sign up for My Library Rewards?
Yes, reciprocal borrowers are eligible to sign up for My Library Rewards. You will earn points only when you check out materials from a Pinnacle Library. No points will be awarded at your home library.
Q: Can teachers/school personnel sign up for My Library Rewards using a teacher library card?
Q: How many points can I earn by checking out library materials?
You will earn 10 points for each item you check out. You can earn a maximum of 100 points per week. If you have linked library cards under your My Library Rewards account, you will have a combined total of points you can accumulate. For example if you have two library cards under your My Library Rewards account, you can accumulate a maximum of 200 points per week no matter which of the two cards you use at checkout. All Pinnacle libraries follow this same point system.
Materials from all Pinnacle libraries will earn My Library Rewards points at our library. Studio 300 equipment and eBook/eAudiobook checkouts do not qualify for My Library Rewards.
Q: Can I earn points for attending library programs?
At this time, you cannot earn points for attending Fountaindale Library programs and events. Other Pinnacle libraries may award points for attending programs; please check with each library for more information.
Q: Do my points expire?
Q: How do I know how many points I have?
After each checkout, your print or email receipt will tell you how many points you’ve accumulated during that transaction as well as how many points you’ve earned that week. Your receipt will also let you know if you have reached your maximum point allowance for the week. If you choose not to get a receipt, you will need to log into your My Library Rewards account to see how many points you have.
Q: I have not signed up for My Library Rewards yet. Why does my checkout receipt say I have earned points?
All Fountaindale Library cardholders earn points for the items they check out even in they do not sign up for My Library Rewards. You can earn up to 600 points without signing up. Once you’ve reached 600 points, the system will stop awarding you points until you sign up.
Q: Is there a maximum number of points I can earn?
There is no cap as to how many points you can earn over the life of the program, though you can only earn up to 100 points per week.
Q: Who do I contact if there is a discrepancy with my points?
If you have any issues with your points, please contact My Library Rewards directly. Our library does not have access to award or fix any point errors.
Q: Where can I see what discounts and offers are available?
View all available offers on the My Library Rewards website or in the My Library Rewards app. Each offer is specific to the location listed.
Q: How many points do I need to redeem an offer?
Each offer is worth a different point value. View all available offers and their point values on the My Library Rewards website or app.
Q: Can I only redeem offers for businesses located in Bolingbrook?
You must hit the “redeem” button to redeem an offer. Most businesses will accept both a printed coupon or the digital coupon on the app. However, if they only accept one format, it will be noted on the offer. You may only print the coupon once.
Q: How long is an offer good once I redeem it?
Once you redeem an offer, it is good for seven days. This is communicated once you press the “redeem” button. If using a digital coupon on the app, you must activate the coupon. At that time, the digital coupon will expire within two hours. The word “valid” flashes when the coupon is active.
Q: How can I get my business involved with My Library Rewards?
If you own a business and would like to be part of the program, please contact My Library Rewards.