The Fountaindale Public Library District seeks to make its services, facilities, and programs as accessible as possible to the Fountaindale community, including those who have disabilities. The following procedure has been developed in order to assist the Library in addressing concerns about accessibility. Accessibility is governed by the policy established by the Library Board of Trustees and any applicable rules or regulations adopted by the Library. The Board of Trustees may modify, amend or supplement this policy, as it deems necessary and appropriate.
Individuals who wish to request accommodation or make a concern known about accessibility at the Fountaindale Public Library have access to a three step procedure:
Step One: Requests for accommodation and/or concerns about accessibility can be presented in person, over the phone, or in writing. These should be addressed to the Library’s ADA Liaison who then makes every attempt to resolve the issue without further recourse to this procedure.
Step Two: If resolution is not achieved by Step One, a concern can be presented in writing on an Accessibility Concerns Form. Assistance in completing this form is provided, as needed. Completed forms are reviewed by the Deputy Director; a response is made to the library user within ten working days of the date of original submission of the form. The response can be over the phone, followed by a response in writing confirming the telephone discussion, or directly in writing (other formats provided as needed). The Deputy Director will make every attempt to resolve the issue through this means.
Step Three: If resolution is not achieved by Step Two, the individual can request that the concern be presented to the Executive Director. The decision of the Executive Director is final for the Library.